Empowering the Curly Community since 2013
Frequently asked questions
Planet Curls VS traditional salons
At Planet Curls we are solely focused on textured hair which means all our training, techniques and products are geared towards enhancing curls.
Hours of Operation
Tuesday 10:00 am - 6:00 pm
Wednesday 10:00 am - 6:00 pm
Thursday 10:00 am - 6:00 pm
Friday 10:00 am - 6:00 pm
Saturday 9:00 am - 4:00 pm
We want you to be satisfied with your services. If you are not 100% satisfied with your services, we offer complimentary adjustments within 7 days of your hair cut and 14 days of your hair color service completion, pending management’s approval. No refunds will be offered for services rendered at our salon.
Booking can be done online at planetcurls.com or by calling 713-861-6444. All appointments must be secured with a credit card at the time of reservation.
Please arrive at the Salon with your curls detangled and dry in their natural state. Avoid ponytails, clips or braids. Arriving with tangles will incur a surcharge. Please see our detangling policy listed under the services section for more info.
Take some time to figure out what you want and gather some reference pictures for your stylist. This will help them interpret your wants and expectations. Keep your texture and fullness in mind when searching, not all styles are universal.
Due to the size of our waiting area as well as general safety precautions, we ask that you do not bring guests to your appointment. If you must bring a guest to assist you, we ask that you limit them to 1 person. If you must bring a small child to the salon, please provide proper supervision for them in the form of a caretaker. Young children in strollers/carriers may not be placed near the service areas or held in the lap. In the event that your child becomes unruly and disrupts the other clients in the salon, we have the right to ask you and your child to leave.
Please arrive 10 minutes early for your appointment. This gives you time to settle in and for us to check you in.
We understand that life happens, and you may run late on occasion. If you are running late, we ask that you call us as soon as possible. Please understand that if your treatment is delayed because of late arrival it will end as scheduled so that the next guest is not inconvenienced. If you are not able to arrive in time for your entire service to be performed, you may have to forgo parts of your service in order to keep it in the time allotted for your appointment. If you are running more than 15 minutes late there may be times when rescheduling is unavoidable due to the stylists’ following schedule and on a case by case basis. If you must reschedule your appointment due to tardiness you will incur a $25 fee.
We hold your appointment just for you and ask that if you must cancel or reschedule you notify us 24 hours in advance. Failure to give 24 hours’ notice will result in a $25 fee.
Failure to show without notice will result in a 50% charge of the scheduled service(s).
When booking a cut and a color in the same day, we require the cut be performed before the color. Make sure and book the services with the cut first to avoid any issues.
What to expect during a Curly Cut?
Our techniques are designed for textured hair. Your hair will be cut dry with the focus on shaping each curl to create its own beautiful healthy shape. You will be escorted by one of our educators to the hydration area where you will get cleansed with the prescribed cleanser chosen by your stylist followed by a hydrating conditioner and detangling treatment. Next you will be directed to the styling area where our team will style your hair before seating you under a warm hood dryer to set your curls. Depending on your curl style you may be diffused. Throughout the process you will be taught the fundamentals to achieve a beautiful carefree look.
Cutting Hair Dry
Textured hair is rarely uniform in curl pattern which means traditional wet haircuts can leave a client with an uneven or shorter haircut than anticipated. Cutting hair dry allows us to see where the curls naturally fall and sculpt them into the desired shape.
Out of respect for the next client’s appointment time slot we request that you arrive to your appointment ready to receive a haircut. If there is a need to excessive detangle (more than 15 minutes of gentle finger detangling) you will incur a $25 surcharge for every 15 minutes of detangling needed, in addition to your haircut cost. Please be aware it may cause distress and stylist may request to cease performing service or cut into the tangles to release.
All perms require a consult and are therefore only scheduled via phone call at 713-861-6444.
Express cuts are reserved for current clients who have received a haircut from us within the last 4 months. This service is a touch up cut with a quick curl refresh and does not include a wash.
Kids cuts (children 10 and under) may be booked by calling 713-861-6444. Because of the specialized attention our Kids Cuts are given we require their appointments to be booked under their own name. If you book your child as an adult or under your name you will be charged at the adult cut rate. If detangling services are required, please request when booking and an additional fee of $25 per 15 min will be applied. Please be aware it may cause distress and stylist may request to cease performing service or cut into the tangles to release.
Emerging Stylists Services
We offer discounted hair services for clients who book appointments with our Emerging Stylists. To learn more about these services or to book an appointment with an Emerging Stylists please call us at 713-861-6444.
Recommended rebooking dates
Haircuts – 6 months
Express Cuts – 4 months
Hair Detox – As needed
Deep Conditioning – 4 months for short hair | 6 months for long hair
Olaplex Treatment– 1 month (if highly damaged)
Hair Color Touch Up – 4-6 weeks
P.C. Lights – 4-6 MonthsPerms – 6 Months