Salon Policies

       Cancellations/Late Fee
       We understand that things happen but unfortunately, if you show up more than 15 minutes late to your                                             appointment, your appointment may be canceled and you will be charge $50. If you are going to be late or                                       cannot make your appointment due to unforeseen circumstances please contact us as soon as possible via                                     phone or text at 713-861-6444.
      

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       Same day cancellations will be charged a $50 cancellation fee.                            

      If you fail to notify Planet Curls or do not show up for your scheduled appointment, you will be considered a "No Call/No                 Show" and charged 100% of your scheduled services.

      Appointment confirmation messages are sent 72 hours in advance of appointments by email and text the contact                           information given at time of booking. Failing to respond to these messages or not confirming your appointment does not              count as canceling your appointment.
      To avoid a cancellation fee, you must cancel your appointment the day before your scheduled appointment.

      New Clients
      All new clients will be considered a First Time Curly Cut even with a previous curly cut
      at another salon. If you are a previous Planet Curls client but it has been more than a year since 
      your last cut with us, you will be considered a First Time Curly Cut.

 
      *To cancel or change your appointment please call or text Planet Curls at 713-861-6444.
        Appointments may not be canceled or changed via DM or email.
 
      
      Refund Policy 
      Due to the time and materials that go into your custom service, Planet Curls does not offer refunds. We are                more than happy to make complimentary adjustments within 7 days of a service, pending management                      approval.