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  CANCELLATIONS/LATE FEES
        Our cancellation policies exist to ensure that our stylists are compensated for the time they have set aside and reserved              for you. To avoid a cancellation fee, appointments must be canceled 24 hours before your scheduled appointment.

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       Same day cancellations will be charged a $50 cancellation fee. There are no exceptions to this rule.

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       We understand that things happen but unfortunately, if you show up more than 15 minutes late to your appointment, your             appointment may be canceled and you will be charged $50. If you are going to be late due to unforeseen circumstances                 please contact us as soon as possible via phone at 713-861-6444.                         

 

        Tardiness limits the amount of focus your stylist has to perform the service at it's highest standard. Though we will make            every effort to accommodate our guest at their full appointment time, it may not always be possible. If we are able to                    accommodate you past the 15 minute grace period there is a $20 late fee. 

 

        To cancel or change your appointment please call Planet Curls at 713-861-6444.
      

       NO SHOWS                  
       If you fail to notify Planet Curls or do not show up for your scheduled appointment, you will be considered a "No Call/No                Show" and charged 100% of your scheduled services fees.

       Appointment confirmation messages are sent 72 hours in advance of appointments by email and/or text  to the contact               information given at time of booking. Failing to respond to these messages or not confirming your appointment does not               count as canceling your appointment.
     
       NEW CLIENTS
       All new clients will be considered a First Time Curly Cut even with a previous curly cut
       at another salon. If you are a previous Planet Curls client but it has been more than a year since 
       your last cut with us, you will be considered a First Time Curly Cut.

 

       KIDS CUTS

       We offer kids cuts for children under 10 and love helping them build a healthy relationship with their curls from an early               age. Kids cuts do not include a wash. A wash and style can be added for additional $20 

       Clients age 11 and older must book an adult cut, all kids cuts must be booked by call or text.

       *Kids cuts booked online may be charged at the price of the service originally selected. 

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       COLOR CONSULTATIONS 

       A color consultation is required for all new color clients, clients new to Planet Curls, and anyone looking to make a major               color change. Consultation fees are separate from the color service and are not applied toward your appointment total. 

       REFUND POLICY
       Due to the time and materials that go into your custom service, Planet Curls does not offer refunds. We are more than                  happy to make complimentary adjustments within 7 days of a service, pending management approval. 

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       PRICES SUBJECT TO CHANGE

      We are regularly updating and expanding our services and strive to keep our website and menu prices updated. Please be            advised that prices are subject to change.

     

        DETANGLING FEE

         First 15 minutes of detangling are complimentary. If additional detangling is needed, a $30 fee will be added. After that,                 additional detangling time is charged at $1 per minute until fully detangled. 

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      CREDIT CARD REQUIRED

        Credit Card information is required to reserve/schedule any services.

 

      HAIR ARRIVAL INSTRUCTIONS 

      Please arrive with clean, dry, detangled hair with light product. Please style your hair as you normally do so that we can

        see your natural curl pattern. Wear your hair down with no clips, ponytail, braids or hats. Failure to follow these 

        instructions may result in detangling fee and/or your appointment being rescheduled and charged a cancelation fee.

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